Cancellations & refunds.

Hobby is free. There's nothing to cancel and nothing to refund — you keep your account and a small monthly credit grant for as long as you want.

Paid plans run in 30-day windows (monthly) or 365-day windows (yearly), charged in advance via Razorpay.

• Cancel any time. Use the settings → billing page to cancel. The cancellation takes effect at the end of the current paid window, not immediately — you keep all paid features until then.
• No auto-renewal trap. Our MVP billing model is one-shot orders, not recurring subscriptions. You pay once for each window; nothing is auto-charged when the window ends. To stay on a paid plan, you upgrade again.
• Downgrade at window end. When the paid window expires, the account drops back to Hobby. No data is deleted at this transition — your reports remain accessible for the retention period defined in your old plan.

We issue full refunds in these cases:

• Duplicate charge caused by our checkout or webhook handling — verified by matching Razorpay payment IDs.
• Service unavailable due to a sustained outage on our side (downtime > 24 consecutive hours within the first 7 days of a new billing window).
• Plan flip didn't happen after a successful payment — i.e. the Razorpay charge cleared but our subscription row didn't flip and we cannot manually correct it. (We will try to correct it first.)

We do not refund:

• Unused portion of the current paid window after a voluntary cancellation. Cancellation just stops the next renewal — you still get the window you paid for.
• Credits already consumed by simulations you ran (even if the results weren't useful — agent quality is “as is” per our Terms).
• Charges where the violation of acceptable use led to suspension.

Email [contact email — pending] within 7 days of the charge you're disputing. Include:

• The Razorpay payment ID (starts with pay_) — find it in the receipt email Razorpay sent you, or in our billing-events log we can look up.
• Your account email.
• What happened, in one paragraph.

We respond within 2 business days. If approved, Razorpay processes the refund to your original payment method; settlement to your bank typically takes 5-7 business daysfor cards, 1-2 business days for UPI and netbanking, and up to 14 business days for international cards.

When a refund is processed, our webhook receives refund.created from Razorpay and immediately downgrades the account to Hobby. This is irreversible without a new payment — the plan window doesn't revert to its pre-refund state.

If you raise a chargeback through your card-issuing bank without first contacting us, we'll work with Razorpay's dispute process to provide transaction evidence. Successful chargebacks downgrade the account and may result in temporary suspension while we sort out the situation. We'd much rather you email us first — almost every chargeback we've seen is resolvable in one reply.

Billing or refund questions: email [contact email — pending] or visit zaplens / contact.